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As the manager of a bank, you have just walked in on an angry customer demanding
As the manager of a bank, you have just walked in on an angry customer demanding to have a late penalty removed from his account. The employee helping him agreed that the late penalty was applied correctly.
In your paper,
Describe how you would address this situation.
Explain how you would approach your employee.
Identify how you would satisfy the situation with the
angry customer.
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