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According to the graph attached, answer these questions based on the graph. Use
According to the graph attached, answer these questions based on the graph. Use your own words and don’t use any outside resources. –>
Now that you have synthesized the research into a journey map explain what
lessons we can draw from it. List the following in this order. For each item,
address the points in the table below. Be brief and precise.
1. For each pain point. . .
• Describe the pain point.
• What opportunity does this pain point provide?
2. For each unmet positive expectation. . .
• Describe in what way the expectation was not met
3. For each positive experience. . .
• Why is it important to point out this positive experience?
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