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Chapter – Leading and management for client care . Leadership and management Man
Chapter – Leading and management for client care . Leadership and management Management is the process of planning, organizing, directing, and coordinating the work within an organization. Leadership is the ability to inspire others to achieve a desired outcome. Effective managers usually possess good leadership skills. However, effective leaders are not always in a management position. Managers have formal positions of power and authority. Leaders might have only the informal power afforded them by their peers. One cannot be a leader without followers. The 2001 Institute of Medicine (IOM) Quality Chasm report defines patient centered as “providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions.” NCLEX Connections In 1987, the Picker Institute created the Eight Principles of Person-Centered Care to put people at the center of health care. People are looked at as individuals who are encouraged to be active in their care with their needs and preferences identified and respected. These eight principles are centered around… Access to reliable healthcare advice Treatment delivered by trusted healthcare professionals Continuity of care Involvement in both family and caregivers Information and communication that is clear and easy to understand Respect for individual preferences and decision-making Empathy and respect toward individuals Surveying physical needs and environmental concerns of the client These principles are used to engage clients as consumers of their own care. Client experiences are regulatory and standard of care concerns, which are measured in patient satisfaction surveys.
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